Privacy Policy

1. Information We Collect

Depending on how you use our Services, we may collect:

• Account Information: name, email address, phone number, organization details, login credentials, and profile information.
• Business Information: institution/company details, billing information, and service-related information.
• Customer Data: information uploaded or entered into our SaaS products by customers and their authorized users.
• Payment Information: transaction and billing details. Payment card or banking information may be processed directly by third-party payment providers.
• Technical Information: IP address, browser, device information, operating system, logs, and usage information.
• Communication Information: information you provide when contacting our support or communicating with us.

We collect only information reasonably required for providing and operating our Services.

2. How We Use Information

We may use information to:

• create and manage accounts;
• provide and maintain our Services;
• process subscriptions and payments;
• provide customer support;
• communicate important service, security, or account information;
• improve performance, reliability, and user experience;
• detect fraud, abuse, and security threats;
• comply with legal and regulatory obligations.

We do not sell personal information to third parties.

3. Customer Data

For our SaaS products, customers may upload or process information relating to their students, employees, faculty, customers, event participants, or other users.

The customer is responsible for ensuring that it has the appropriate authority and lawful basis to provide such information to Acadnox.

Acadnox processes Customer Data primarily to provide the Services and according to the applicable agreement and instructions.

4. Cookies and Analytics

Our website and Services may use cookies and similar technologies for:

• authentication;
• security;
• remembering preferences;
• analytics;
• improving website and product performance.

You may control certain cookies through your browser settings. Some functionality may not work correctly if required cookies are disabled.

5. Sharing of Information

We may share information with trusted third-party service providers where necessary to operate our Services, such as:

• cloud and hosting providers;
• payment processors;
• email and communication providers;
• analytics providers;
• authentication providers;
• infrastructure and security providers.

We may also disclose information when required by law, legal process, government authority, or to protect our rights, users, systems, or property.

We do not permit service providers to use personal information for purposes unrelated to the services they provide to Acadnox.

6. Data Security

We use reasonable technical and organizational measures designed to protect information against unauthorized access, alteration, disclosure, or destruction.

However, no internet-based system can be guaranteed to be completely secure.

Customers are also responsible for protecting their account credentials and managing access to their accounts.

7. Data Retention

We retain information for as long as reasonably necessary to:

• provide the Services;
• maintain business and transaction records;
• comply with legal obligations;
• resolve disputes;
• enforce agreements; or
• protect our legitimate business interests.

Retention periods may vary depending on the type of information and applicable legal requirements.

8. Your Rights

Subject to applicable law, you may have rights regarding your personal information, including rights to:

• access information;
• request correction of inaccurate information;
• request deletion where legally applicable;
• withdraw consent where processing is based on consent;
• raise a grievance regarding processing of personal data.

Requests may be subject to verification and applicable legal requirements.

9. Third-Party Links and Services

Our Services may contain links to third-party websites or integrations.

Acadnox is not responsible for the privacy practices of independent third parties. We recommend reviewing their respective privacy policies before providing information to them.

10. Children’s Privacy

Our Services are primarily intended for businesses, institutions, organizations, and their authorized users.

We do not knowingly collect personal information directly from children for independent use of our Services without appropriate authorization or lawful basis.

Where our customers use Acadnox Services to process student or child-related information, the relevant customer remains responsible for obtaining required permissions and complying with applicable laws.

11. International Data Processing

Some service providers used by Acadnox may process or store information outside India.

Where applicable, such processing will be carried out subject to contractual, technical, and legal safeguards required by applicable law.

12. Changes to This Policy

We may update this Privacy Policy from time to time.

The updated version will be published on our website with a revised "Last Updated" date. Where required by law, we will provide additional notice of material changes.

13. Contact & Grievance

For privacy questions, requests, or complaints, contact:

Acadnox Technologies

Email: prashant@acadnox.com

Website: https://www.acadnox.com/

Address: ward no. 7, Mele wali gali, Hathin, Palwal, 121103

We will review and respond to privacy-related requests in accordance with applicable law.