Terms of Service

1. About Acadnox

Acadnox Technologies provides software products and technology services, including but not limited to:

• Enterprise Resource Planning (ERP) solutions;
• Customer Relationship Management (CRM) solutions;
• Event management and registration platforms;
• Workflow and business process automation;
• Custom software development;
• Website and web application development;
• Software integrations and APIs;
• Other software and technology services offered by Acadnox from time to time.

2. Definitions

For these Terms:

• "Services" means the software products, platforms, applications, websites, development services, automation services, integrations, and other technology services provided by Acadnox.
• "SaaS Products" means software products provided by Acadnox through a subscription-based or hosted model.
• "Customer", "you", or "your" means the individual, company, institution, organization, or other entity accessing or using the Services.
• "Account" means an account created to access an Acadnox Service.
• "Customer Data" means information, content, records, files, documents, or other data submitted or uploaded by you through the Services.
• "Deliverables" means specific software, configurations, documentation, designs, integrations, or other outputs agreed to be delivered under a separate project agreement or statement of work.

3. Acceptance of Terms

These Terms form a legally binding agreement between you and Acadnox. You may accept these Terms electronically by:

• creating an Account;
• clicking an acceptance button or checkbox;
• purchasing or subscribing to a Service;
• signing a proposal, quotation, agreement, or statement of work; or
• using the Services after being provided access to these Terms.

If you are using the Services on behalf of an organization, you represent that you have authority to accept these Terms on behalf of that organization.

4. Eligibility

You must have the legal capacity to enter into a binding agreement under applicable law.

If you use the Services on behalf of a business, institution, company, or other organization, you confirm that you are authorized to do so.

5. Account Registration

Certain Services may require an Account. You agree to provide accurate and current information when creating an Account and to keep that information updated. You are responsible for:

• maintaining the confidentiality of your credentials;
• protecting access to your Account;
• ensuring that authorized users use the Account appropriately; and
• notifying Acadnox promptly if you become aware of unauthorized access.

You must not knowingly share credentials in a manner that violates the applicable Service or subscription limitations.

6. Use of Services

Subject to these Terms and any applicable Service-specific agreement, Acadnox grants you a limited, non-exclusive, non-transferable right to access and use the applicable Services for their intended purpose. You must use the Services in accordance with:

• these Terms;
• applicable laws and regulations;
• applicable Service-specific terms;
• applicable third-party terms and policies.

Your access to a particular Service may be subject to additional terms communicated at the time of purchase or onboarding.

7. Customer Responsibilities

You are responsible for your use of the Services and for the actions of users accessing the Services through your Account. You agree to:

• provide accurate information;
• use the Services lawfully;
• maintain appropriate account security;
• provide required information and cooperation where necessary;
• ensure that you have the necessary rights to any data or content submitted to Acadnox;
• comply with applicable third-party terms;
• ensure that your users comply with these Terms.

You remain responsible for decisions and actions taken using information generated, processed, or displayed through the Services.

8. Prohibited Use

You must not use the Services to:

• violate applicable laws or regulations;
• infringe intellectual property, privacy, or other rights of another person;
• distribute malware, viruses, ransomware, or malicious code;
• attempt unauthorized access to systems, accounts, networks, or infrastructure;
• interfere with or disrupt the Services;
• bypass security or authentication mechanisms;
• conduct fraudulent or deceptive activities;
• abuse or overload APIs, infrastructure, or system resources;
• use the Services for unlawful purposes;
• upload content that you do not have the legal right to use;
• reverse engineer, decompile, or attempt to extract source code from the Services, except where expressly permitted by applicable law;
• copy, resell, sublicense, or commercially exploit the Services without authorization from Acadnox.

9. SaaS Products

Acadnox may provide SaaS Products through hosted or cloud-based infrastructure.

Access to SaaS Products is provided for the applicable subscription period and according to the features and limitations of the selected plan.

Unless expressly agreed otherwise in writing, subscribing to a SaaS Product does not transfer ownership of the software, source code, architecture, algorithms, database structure, or underlying intellectual property to the Customer.

Specific subscription, billing, renewal, cancellation, and refund conditions are governed by the applicable Acadnox policies.

10. Free Trials

Acadnox may provide free trials for selected Services.

Trial duration, available features, eligibility, limitations, and conversion to paid access may vary by product or offer.

Acadnox may modify, restrict, or discontinue a trial offer where reasonably necessary.

Additional terms applicable to a particular trial may be presented at signup.

11. Custom Software and Technology Services

Acadnox may provide custom development, automation, integration, consulting, and other project-based technology services.

The scope, deliverables, timelines, fees, milestones, responsibilities, acceptance criteria, and other project-specific conditions shall be defined in the applicable quotation, proposal, agreement, or statement of work.

Where a separate written agreement exists for a project, that agreement shall govern the specific project requirements.

12. Third-Party Services

The Services may integrate with or depend upon third-party products, platforms, APIs, cloud infrastructure, payment processors, communication services, AI services, authentication providers, analytics services, or other external services.

Third-party services may have their own terms, pricing, availability, limitations, and privacy policies.

Acadnox is not responsible for failures, outages, policy changes, or actions of third-party providers that are outside Acadnox’s reasonable control.

13. Customer Data

You retain your rights in Customer Data, subject to the rights necessary for Acadnox to provide and operate the Services.

You represent that you have the necessary rights and permissions to provide Customer Data to Acadnox.

You are responsible for ensuring that your collection and submission of personal data through the Services complies with applicable laws.

Acadnox’s handling of personal data is additionally governed by its Privacy Policy and applicable data-protection laws.

14. Intellectual Property

All rights, title, and interest in the Acadnox Services and Acadnox’s underlying technology remain with Acadnox or its applicable licensors unless expressly transferred through a written agreement. This includes, without limitation:

• software;
• source code;
• system architecture;
• APIs;
• frameworks;
• libraries;
• databases and database structures;
• designs;
• interfaces;
• trademarks;
• logos;
• documentation;
• templates;
• methodologies;
• know-how;
• reusable components.

Ownership of custom Deliverables shall be determined by the applicable project agreement or statement of work.

15. Customer Content and Feedback

You retain ownership of content and materials you submit to the Services, subject to the rights required by Acadnox to provide the Services.

If you voluntarily provide suggestions, ideas, feedback, or recommendations regarding the Services, Acadnox may use such feedback without restriction or obligation, provided that such use does not disclose your confidential information.

16. Service Availability

Acadnox will use reasonable efforts to maintain the availability and reliability of its Services.

However, Acadnox does not guarantee that the Services will always be uninterrupted, error-free, or continuously available.

Services may occasionally be affected by maintenance, infrastructure issues, network failures, security incidents, third-party outages, or circumstances beyond Acadnox’s reasonable control.

Any specific uptime commitment will apply only where expressly provided under a separate Service Level Agreement or written agreement.

17. Security

Acadnox will implement reasonable technical and organizational measures appropriate to the nature of the Services to protect its systems and data.

Customers are responsible for maintaining appropriate security practices for their Accounts, users, devices, credentials, and data.

No internet-based system can be guaranteed to be completely secure.

18. Disclaimers

To the maximum extent permitted by applicable law, the Services are provided on an "as is" and "as available" basis. Acadnox does not warrant that:

• the Services will always be uninterrupted;
• the Services will be completely error-free;
• every feature will meet every individual requirement;
• third-party integrations will remain continuously available; or
• use of the Services will produce a particular business result.

Nothing in these Terms excludes any right, warranty, or protection that cannot legally be excluded under applicable law.

19. Limitation of Liability

To the maximum extent permitted by applicable law, Acadnox shall not be liable for indirect, incidental, special, consequential, exemplary, or punitive losses, including loss of profits, revenue, business opportunities, goodwill, or anticipated savings arising from the use of or inability to use the Services.

To the extent legally permissible, Acadnox’s aggregate liability arising from a particular Service shall be limited to the amount paid by the Customer to Acadnox for that Service during the twelve (12) months preceding the event giving rise to the claim.

This limitation does not apply to liabilities that cannot lawfully be limited or excluded.

20. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Acadnox and its officers, employees, contractors, and representatives from claims, liabilities, damages, and reasonable expenses arising from:

• your material breach of these Terms;
• unlawful use of the Services;
• infringement of third-party rights through Customer Data;
• unauthorized use of content, credentials, or systems;
• fraudulent or abusive activities conducted through your Account.

Project-specific indemnification obligations may be governed by a separate written agreement.

21. Suspension and Termination

Acadnox may suspend or terminate access to a Service where reasonably necessary due to:

• material violation of these Terms;
• serious security risks;
• unlawful or fraudulent use;
• unauthorized access;
• material misuse of infrastructure;
• legal or regulatory requirements; or
• other circumstances permitted under the applicable agreement.

Where reasonably practicable, Acadnox may provide notice and an opportunity to remedy a breach before taking termination action. Termination of access does not eliminate obligations that accrued before termination.

22. Confidentiality

Each party may receive confidential information belonging to the other party. Each party agrees to use reasonable measures to protect confidential information and not disclose it except:

• to personnel or contractors who require access for legitimate purposes;
• where required by law;
• where authorized by the disclosing party; or
• where the information has become publicly available without breach of confidentiality.

Separate confidentiality or non-disclosure agreements may apply to specific engagements.

23. Communications

Acadnox may communicate with Customers electronically through email, dashboards, account notifications, or other appropriate communication channels.

Customers are responsible for maintaining accurate contact information.

Electronic communications may be used for service notifications, security notifications, legal notices, account-related communications, and other operational purposes.

24. Changes to Services

Acadnox may modify, update, improve, replace, or discontinue features or components of the Services. Changes may be made for reasons including:

• product improvements;
• security;
• technological developments;
• legal or regulatory requirements;
• third-party changes;
• operational requirements.

Where required by applicable law or contractual commitments, Acadnox will provide appropriate notice of material changes.

25. Changes to These Terms

Acadnox may update these Terms from time to time. The updated Terms will be published through the applicable website or Service.

Where required by applicable law, Acadnox will provide appropriate notice of material changes.

Your continued use of the Services after the effective date of revised Terms constitutes acceptance of the updated Terms, subject to applicable law.

26. Force Majeure

Acadnox shall not be responsible for delay or failure to perform caused by circumstances beyond its reasonable control, including natural disasters, war, civil unrest, government actions, telecommunications failures, major infrastructure failures, cybersecurity incidents, epidemics, pandemics, or third-party service failures.

27. Governing Law

These Terms shall be governed by the laws of India.

Subject to applicable law, disputes arising from these Terms shall be subject to the jurisdiction of the competent courts in Palwal, Haryana, India.

28. Dispute Resolution

The parties shall first attempt to resolve disputes through good-faith communication.

Customers should first contact Acadnox through its designated support or legal contact channel and provide reasonable details of the dispute.

The parties may mutually agree to mediation or another alternative dispute-resolution mechanism where appropriate.

Nothing in this section restricts any statutory right or remedy that cannot legally be restricted.

29. Severability

If any provision of these Terms is determined to be invalid or unenforceable, that provision shall be modified or interpreted to the minimum extent necessary to make it enforceable where legally permissible.

The remaining provisions shall remain in effect.

30. Waiver

Failure by Acadnox to enforce any provision of these Terms shall not constitute a waiver of its right to enforce that provision in the future.

31. Assignment

You may not assign or transfer your rights or obligations under these Terms without Acadnox’s prior written consent, except where otherwise permitted by applicable law.

Acadnox may assign these Terms in connection with a merger, acquisition, restructuring, sale of business, or transfer of relevant assets, subject to applicable law.

32. Entire Agreement

These Terms, together with applicable Service-specific terms, policies, proposals, quotations, statements of work, order forms, and written agreements, constitute the agreement governing your use of the applicable Services.

Where a specific written agreement contains terms that conflict with these Terms, the specific agreement shall prevail for the relevant Services or engagement.

33. Contact

For questions regarding these Terms, please contact:

Acadnox Technologies

Email: prashant@acadnox.com

Website: https://www.acadnox.com/

Registered Address: ward no. 7, Mele wali gali, Hathin, Palwal, 121103